Return conditions

The day after receipt of your order on the website of you have a reflection period of 14 days without giving any reason to dissolve the agreement and return the product or exchange. You must return the purchase completely and undamaged. Any damage to the product can be deducted from the amount to be refunded. You must clearly state your name and order number when returning the goods.


You send your purchase yourself via a post office. Make sure that your purchase invoice is always included. The costs depend on the size of the product and whether you want to insure the shipment against loss, damage or theft (by default PostNL takes no responsibility for loss or damage, you are only covered by registered mail from the package). If you return your purchase yourself, the return risk and costs will be entirely at your expense.


We pay the full purchase price (including shipping costs) as soon as possible but no later than 14 days from the moment of return notice. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. However, we do our best to return the purchase price including shipping costs within 3 working days after receipt of the RMA. Please note that we can refund the purchase price most quickly if you create RMA via the webshop or send the model form by mail-by mail to, download the model form here. We will pay you back with the same payment method you paid with unless otherwise stated on the RMA return form. There are never additional costs involved.